Refund policy

1. Shipping Policy
Shipping & Delivery Policy
At Bogossa Art, we are committed to delivering your orders with care and in the shortest time possible.
Delivery Time: Orders are processed within 24 hours. Delivery takes between 24 to 48 hours for all cities in Morocco.
Shipping Method: Deliveries are handled by reliable shipping partners directly to your doorstep or your specified address.
Order Confirmation: Once your order is placed, our customer service team will contact you via phone or WhatsApp to confirm your address and ensure a smooth delivery process.
Note: Please ensure that your phone number and address are accurate to avoid any delivery delays.
2. Refund & Return Policy
Return & Exchange Policy
Your satisfaction is our priority at Bogossa Art. If you are not completely satisfied with your purchase, we are here to help.
Return Period: You may request a return or exchange within 7 days from the date of receiving your order.
Return Conditions: The product must be in its original condition, unworn, unused, and in its original packaging with all tags attached.
Return Process:
Contact us immediately via WhatsApp to inform us of your request.
Our team will guide you to the return shipping address.
Once we verify the product’s condition, we will process your refund or ship the replacement as requested.
Damaged Items: If you receive a product with a manufacturing defect or damage caused during shipping, we take full responsibility and will replace it immediately at no additional cost to you.
3. Contact Information
Contact Information
We are always happy to assist you and answer your inquiries.
Customer Service (WhatsApp): Reach us directly at: +212641276804
Email: zriouliabdelghani399@gmail.com
Working Hours: Monday to Saturday, from 9:00 AM to 7:00 PM.